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Pre-Order FAQ

PRE-ORDER WINDOW

About this pre-order

Super7 is proud and happy to announce the Masters of the Universe Snake Mountain Playset!

The pre-order window for the playset opens on Wednesday, May 1, 2019 at preorder.super7.com and will close on Friday, May 31, 2019

The production and release of this item depends on Super7 receiving a minimum number of orders before the pre-order window closes. If this minimum is not met the Snake Mountain Playset will be cancelled and orders will be refunded.

A non-refundable deposit of $100 is required at the time of purchase for this pre-order. Deposits will be returned if the Snake Mountain Playset is cancelled by Super7.

If you pay in full at the time of purchase and the Snake Mountain Playset is cancelled by Super7, full payment will be returned.
We are offering a payment plan option for those that would like one. The payment plan will break your purchase into 6 separate payments, and will be managed by our partner Partial.ly, with the non-refundable deposit required as your initial payment on this plan. Click HERE for details about the payment plan.

The Snake Mountain Playset directly from Super7 is available to U.S. DOMESTIC DELIVERY ADDRESSES only. The per unit shipping cost will be $150 per playset in addition to the item’s price and any taxes.

FOR EUROPE: Our partner S.P.A.C.E. in Germany is processing and fulfilling orders in Europe. Click HERE to visit their site for details and ordering.

Additional International Order details to follow soon.

TERMS OF SERVICE

Please read before placing orders

Note: New Super7 customers will need to create an account in the pre-order store. If you have pre-ordered from Super7 before, you already have an account.

Once you place your pre-order, you will be locked-in with the following Terms of Service:


A payment plan of 6 separate payments is available with our partner Partial.ly. A 5% service charge will apply when using this payment plan service.

This pre-order will stay open until Friday, May 31, 2019. Your order cannot be combined with non-pre-sale items in your shopping cart. If you wish to purchase other Super7 items, please place a separate order, and we will get it out to you right away.

The Snake Mountain Playset is available to U.S. domestic delivery addresses only.

All sales are final. Due to the size and shipping constraints on the Snake Mountain Playset we cannot replace the actual playset, but if any accessories are received broken or missing, please contact customercare@super7.com and provide us your order number, photos of the damaged item, the box it was shipped in and the packing list.

Super7 will not replace or exchange any outer shipping cartons or internal mailer cartons. We will also be unable to exchange this item solely on the condition of the carton you received. These cartons are made to shield the collectible from damage during the shipping process and are not considered a part of the item's packaging.

For any questions, please do not hesitate to contact us at customercare@super7.com.

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